Shipping & Returns

1. Preparation and Delivery Times

• Orders with confirmed payment are prepared and dispatched within 1–3 business days.
• Once dispatched, orders are delivered within 1–5 business days depending on the delivery address.
• Weekends and public holidays are not business days; orders placed on those days are processed on the next business day.

Under Article 4.2 of the Distance Sales Agreement, delivery never exceeds the statutory maximum of 30 (thirty) days.

If a delay arises from stock availability or force majeure, the Buyer is informed immediately and may request cancellation of the order, replacement with an equivalent product where available, or postponement of delivery until the impediment is removed (Agreement, Article 4.7).

2. Couriers We Work With

Shipments are made with Hepsijet, Aras Kargo and Yurtiçi Kargo. The courier carrying a given shipment is determined by the delivery area and the contents of the order.

Once the order is dispatched, the tracking number is shared via the email address and/or phone number given when placing the order.

3. Shipping Cost

The shipping cost applicable to your order, and any free-shipping threshold, are shown separately at the order/payment step; you see them in the total before completing payment.

Where the right of withdrawal is exercised, the return shipping cost is borne by the Seller under the Distance Contracts Regulation.

For defective, damaged, incomplete or incorrect deliveries, the shipping cost is borne by the Seller in all circumstances.

4. Delivery Area

Orders are delivered throughout Türkiye. For international shipping requests, please write to us at destek@nutrasion.com before placing an order.

5. Taking Delivery and Checking the Parcel

• Check the parcel in the presence of the courier when taking delivery.
• If the parcel looks crushed, torn, wet or already opened, do not accept it — ask the courier to record a report and tell us the same day.
• If you notice damage after delivery, contact us as soon as possible without using the product; your optional rights under Article 11 of Law No. 6502 are reserved.

If nobody is available at the delivery address, the courier will re-attempt delivery or hold the parcel at its branch in line with its own procedure. Parcels not collected in time are returned to the Seller; in that case please contact us to arrange re-delivery.

6. Accuracy of Delivery Details

The Buyer is responsible for providing a complete and accurate delivery address, name and telephone number. The Seller cannot be held liable for delays or returns caused by incorrect or missing details; requests to correct them are taken into account if received before the order is dispatched.

Where the order is to be delivered to a person or entity other than the Buyer, the Seller is not liable if that person/entity refuses to accept delivery (Agreement, Article 4.3).

7. Invoice

The e-archive invoice for your order is sent to the email address given when placing the order and/or included with the shipment. As returns and withdrawals require the product to be sent back with its invoice, we recommend keeping it.

1. Purpose and Scope

This policy sets out the procedures and principles for order cancellation, product returns and the exercise of the right of withdrawal for sales made electronically through Nutrasion (the “Seller”), including payment by link, in accordance with Consumer Protection Law No. 6502 and the Distance Contracts Regulation. This policy is an annex to and a complementary part of the Distance Sales Agreement.

2. Order Cancellation

Orders that have been paid for but not yet dispatched are cancelled free of charge upon the Buyer’s request to the Seller, and the amount collected is refunded to the payment method used. The processing and settlement periods of the bank or payment institution are not binding on the Seller; it is sufficient that the Seller has initiated the refund without delay. For orders already dispatched, a cancellation request is subject to the return process set out in sections 3, 4 and 5 of this policy.

3. Right of Withdrawal

3.1. The Buyer may exercise the right of withdrawal within 14 (fourteen) days from delivery of the product to the Buyer or to a third party at the address indicated, without giving any reason and without paying any penalty.

3.2. A Buyer wishing to exercise this right notifies the Seller by completing the Withdrawal Form annexed to the Distance Sales Agreement or by way of any clear statement.

3.3. The product must be sent to the return address, together with its invoice, within 10 (ten) days of the withdrawal notice.

3.4. Following receipt of the product by the Seller and confirmation that the return conditions in section 5 of this policy are met, the amount is refunded to the payment method used by the Buyer within 14 (fourteen) days at the latest.

4. Products Excluded from the Right of Withdrawal

The right of withdrawal cannot be exercised for the following products and situations; such products are additionally marked as “non-returnable” on the product/order page:

• Food, vitamin, supplement and care products whose packaging, protective tape, seal or foil has been opened (for health and hygiene reasons),
• Food / food supplement products with an expiry date and/or liable to perish, where a return is requested a certain time after delivery,
• Products prepared in line with the Buyer’s special request or personal needs (bespoke formula, name printing, etc.),
• Care/cleaning products whose packaging has been opened after delivery and whose return is not appropriate under hygiene rules.

For unopened products in original, resaleable condition, the standard 14-day right of withdrawal applies.

5. Conditions for Accepting a Return

The product to be returned must:

• Be sent together with its invoice (or e-archive invoice),
• Have packaging and, where applicable, labels and protective elements that are undamaged and true to the original,
• Not have been used, damaged or soiled beyond ordinary handling,
• Not be one of the products excluded from the right of withdrawal (section 4).

Return requests that do not meet these conditions may be rejected by the Seller, or the product may be sent back to the Buyer with shipping costs borne by the Buyer.

6. Return Shipping Cost

The return shipping cost is borne by the Seller under the Distance Contracts Regulation. Returns are made free of charge through the courier company used to send the product to the Buyer.

7. Defective / Damaged Deliveries

If the delivered product is defective (faulty, damaged, incomplete or not matching the order), the Buyer may exercise the optional rights set out in Article 11 of Law No. 6502 (free repair, replacement with a defect-free equivalent, price reduction or withdrawal from the contract). In such cases the shipping cost is borne by the Seller in all circumstances, and the return/exchange process is concluded as quickly as possible from the date of notification.

8. Refunds

For all returns, the amount is refunded through the PayTR payment infrastructure on which the payment was received, to the method used by the Buyer; a refund by any other means (cash, bank transfer, etc.) is not made without the Buyer’s express request and the Seller’s approval.

9. Entry into Force

This policy is an integral annex to the Distance Sales Agreement and is deemed accepted once the Buyer confirms the order.